Frequently Asked Questions

Find answers to common questions about our tax services

What documents do I need for my tax return?

You'll need your payment summaries, bank statements, receipts for work-related expenses, and any other income documentation. We provide a comprehensive checklist when you start your return.

How long does it take to process my tax return?

Most tax returns are processed within 2-4 weeks by the ATO. We aim to submit your return within 24-48 hours of receiving all required documentation.

What if I miss the tax deadline?

If you miss the October 31st deadline, you may face penalties. However, we can help you lodge late returns and work with the ATO to minimize any penalties.

Can I claim work-related expenses?

Yes, you can claim work-related expenses if they are directly related to earning your income and you have receipts to prove the expenses. Common claims include uniforms, tools, and work-related travel.

What is the difference between Standard and Complex returns?

Standard returns are for basic income sources like salary and wages. Complex returns include additional income sources like investments, business income, or capital gains.

Do you offer support for rental property owners?

Yes, we have a dedicated rental property service that includes depreciation schedules, property management fees, and all rental-related deductions.

What if I have multiple jobs?

We can handle multiple income sources in a single return. You'll need payment summaries from all employers, and we'll ensure you're not overpaying tax.

Can I get help with HECS-HELP debt?

Yes, we can help you understand your HECS-HELP obligations and ensure the correct amount is withheld from your salary throughout the year.

What if I'm an international student?

We have specialized services for international students, including working holiday visa holders. We can help you understand your tax obligations and claim any applicable refunds.

How secure is my personal information?

We take data security seriously. All information is encrypted and stored securely. We only share information with the ATO as required by law.